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FAQ - about things you want to know more
Domestic Cleaning Service Perth
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We do on-going domestic and commercial cleaning on regular basis. We also offer spring cleaning, end-of-lease cleaning, and window cleaning as one-offs. To book your clean, please click here.
For commercial cleaning, we do regular office cleaning, local gyms, medical clinics, retail stores, cafes & restaurants, child care, theaters, local community centres, retirement villages, building complexes, strata cleaning etc. For any commercial cleaning inquiries, please click here for free visit quotes.
We don't charge hourly rates. OffDust operates on a cleaning checklist ( scope of work) rather than charging by the hour and working to a fixed time limit. As such our cleaners will stay for as long as it takes to complete the cleaning service you have booked, they will work as efficiently as possible while ensuring the cleaning is completed to the highest possible standard.
Click here and get your price.
We cover most of the south river, from Fremantle to South Perth and Coogee, Yangebup, Cockburn to the south.
If you’re still unsure, just email us then we’ll let you know if we cover that area. Or simply enter your postcode on "Book Now" page. Go Book Now
It depends on the size of your job and how busy we are. If you or the task require it, we can send more people.
OffDust registers both individual cleaners and teams of two. If you have a preference at time of booking, please advise us and we will do our best to accommodate your request.
With your property being furnished OffDust would recommend we provide our spring clean package to offer a detailed cleaning service, we can also supplement additional items to this cleaning package such as: window cleaning (inside, outside & tracks), interior oven cleaning and tidy up some main external area such as front door.
If your property is vacant and unfurnished, we would recommend you let OffDust perform our End of Lease clean package while aimed at people moving out of a property, the cleaning package is tailored for empty properties and to provide detailed cleaning in all areas of the property.
If your property is furnished OffDustwould recommend we provide our spring clean package which offers a detailed cleaning service, we can also supplement additional items to this cleaning package such as: window cleaning (inside, outside & tracks), interior oven cleaning.
Our cleaners will always try to arrive on time for your clean, however, please do note when booking we ask for a 2-hour arrival window to take into account heavy traffic and unforeseen events. We will give you a call if your cleaner is going to be late but please call us on 0434 598 374 for any circumstances.
OffDust will bring everything the vacuum cleaner, steam cleaner, mop, buckets, clothes and all other cleaning materials which maintained and sanitised in a good clean condition. We do require running hot water, safe useable electrical outlets & working lights at every property we provide a cleaning service for. Alternatively you can supply your own cleaning products if desired.
No, OffDust pursues natural cleaning. We have food safety level natural cleaner recipes and mainly use them ( e.g. vinegar, bi-carb with natural essential oils). We also get some support from green cleaning products from Aussie's own brands, Bosisto's and Australian Eucalyptus Oil.
OffDust cleaning teams are not allowed to use harsh chemicals or products that the company doesn't approve to use.
Yes we can, however if they don’t achieve the results we expect or can deliver using our products, the clean may not be covered by our work guarantee.
We are happy to work around friendly household pets. We do ask if you have an overly excitable or aggressive pet to please secure them in a safe location at the property or remove them from the property for the duration of the cleaning service. However, there is a chance we are not able to clean the spots where they sit while servicing. We also don't pick up any animal wastes.
Our cleaning teams cannot move heavy or large furniture items (e.g. couches, chairs, tables, white goods) to clean behind or under them due to insurance restrictions. If you would like to move these items prior to or during the cleaning service, our cleaning team will be happy to clean behind them for you.
OffDust primarily focuses on indoor cleaning services for households and commercial at your property. Upon request we can provide general sweeping of paved areas outside, e.g. simple sweep and blow up- extra area, we would need to carry out personal quotation (where a cleaner visit the property) for professional quotation for pressure cleaning services. OffDust does not currently provide any gardening services or pool cleaning services.
For domestic clients, you can enjoy our natural cleaning services discounted pricing on regular route weekly or fortnightly basis. If you are running out of time, try a twice-weekly service! You will love the extra time for yourself and your family. We also offer a one-off service for spring cleaning. Of course, for commercial clients, we do as many days in a week as required.
We will always try to keep the same cleaning team for you on each and every visit, however there can be unforeseen circumstances that prevent this from happening as such we will make arrangements to ensure your cleaning service is still covered in that instance.
We recommend you be there at least for your first service so you can ask questions, give specific requirements and ensure we meet your cleaning expectations.
All of our cleaners are police cleared, fully insured and used to working alone in a property. A lot of our Clients are not at home when their cleaner comes and therefore prefer to give the Cleaner a key due to convenience. With our stringent recruitment process, you can have peace of mind in doing so. Please ensure that you have confirmed access arrangements with your cleaner(s) prior to their arrival if you do intend to not be present for the cleaning service.
All of our cleaners have a valid state or national issued police clearance so you know OffDust safe and trustworthy. Upon request, all OffDust cleaning teams will provide you with a copy of their police clearance.
If you wish to confirm the validity of the police clearance, please consult your state’s police website or non-emergency contact number. Western Australia – National Police Certificate.
OffDust cleaning teams do not carry any tools and will not use tools to remove light fittings to clean them. Our cleaning teams also do not carry spare light globes.
We control them but we don't use chlorine cleaners such as bleach. There are many reasons we don't use it, for your lung health, for the earth. But the main reason is bellow.
For generations, bleach has been the “go to” product for cleaning mould. Whilst the mould might look like it’s been removed, all that’s been achieved is to take the colour out of the fuzzy stuff on top, so we can no longer see it. The mould membrane underneath is still alive and strong, spurting out mould spores and mycotoxins making people sick, but now it can’t be seen.
Small patches of mould can be effectively treated with one of these two safe and readily available solutions in natural ways: Vinegar solution and Tea tree oil solution. In your bathroom we're using vinegar solution that kills up to 82% of all mound species and is an ideal “first use” solution to treat any mould problem. Vinegar will kill the mould but the mould may discolour porous material so that you may be able to find mould stains.
To remove the mould residue you may need to use more aggressive cleaning methods or paint over the remaining stain. If it's small spots in your bathroom, we can say that your mould will be killed in our regular service. If you bother those remaining stain, we can remove it in a natural way which takes us extra hours with extra charge upon your request.
What if I have a major mould issue?
If the mould affected area is bigger than 1 square metre, then it’s probable the mould is also growing in hard to reach places like wall cavities.
When you come across a major mould issue, OffDust offers a safe, quickly and highly effective service that’s perfect for cases of significant mould contamination. We also recommend calling a professional mould remediator depending its seriousness.
OffDust assumes every property has at least: 1 x living room, 1 x dining room, 1 x kitchen & in some properties 1 x Laundry area (for smaller apartments without one, this is accounted for in your cleaning estimate)
Additional rooms, would be rooms not listed above, for example:
- Formal lounge/dining room
- Theatre room
- Study (or study nook)
- Games room
- Activity room
- Sleep out
Or other such similar areas
Please include all of these rooms as additional rooms in your online booking so that we may provide a more accurate estimate for your cleaning services.