FAQ - about things you want to know more
Domestic Cleaning Service Perth
HAVE A QUESTION?
If you still have questions simply email us, call us or chat with us online!
• Service
Do you provide cleaning services in my area?
How many cleaners are coming?
It depends on the size of your job and how busy we are. If you or the task require it, we can send more people.
Do you have a cleaning package designed for a ‘Home Open’ or similar event at my house?
With your property being furnished OffDust would recommend we provide our spring clean package to offer a detailed cleaning service, we can also supplement additional items to this cleaning package such as: window cleaning (inside, outside & tracks), interior oven cleaning and tidy up some main external area such as front door.
Do you have specific cleaning package for when I move into a property?
What time will my cleaner arrive at my property?
Our cleaners will always try to arrive on time for your clean, however, please do note when booking we ask for a 2-hour arrival window to take into account heavy traffic and unforeseen events. We will give you a call if your cleaner is going to be late but please call us on 0434 598 374 for any circumstances.
Do you bring everything to carry out the cleaning?
OffDust will bring everything the vacuum cleaner, steam cleaner, mop, buckets, clothes and all other cleaning materials which maintained and sanitised in a good clean condition. We do require running hot water, safe useable electrical outlets & working lights at every property we provide a cleaning service for. Alternatively you can supply your own cleaning products if desired.
Do you use any commercial or industrial strength cleaning products?
Will you use my cleaning products if I prefer it?
Yes we can, however if they don’t achieve the results we expect or can deliver using our products, the clean may not be covered by our work guarantee.
Are you ok to provide cleaning while my pet is at home?
We are happy to work around friendly household pets. We do ask if you have an overly excitable or aggressive pet to please secure them in a safe location at the property or remove them from the property for the duration of the cleaning service.
Will you move furniture at my property to clean behind it?
Do you provide cleaning of the outside area of my property?
OffDust primarily focuses on interior domestic cleaning services at your property. Upon request we can provide general sweeping of paved areas outside, e.g. simple sweep and blow up- extra area, we would need to carry out personal quotation (where a cleaner visit the property) for professional quotation for pressure cleaning services. OffDust does not currently provide any gardening services or pool cleaning services.
How often can I have a service?
You can enjoy our domestic natural cleaning services discounted pricing on regular route weekly or fortnightly basis. If you are running out of time, try a twice-weekly service! You will love the extra time for yourself and your family. We also offer a one-off service for spring cleaning.
How long will the cleaning take?
OffDust operates on a cleaning package basis rather than charging by the hour and working to a fixed time limit. As such our cleaners will stay for as long as it takes to complete the cleaning service you have booked, they will work as efficiently as possible while ensuring the cleaning is completed to the highest possible standard.
Will I have the same cleaner each time?
We will always try to keep the same cleaning team for you on each and every visit, however there can be unforeseen circumstances that prevent this from happening as such we will make arrangements to ensure your cleaning service is still covered in that instance.
Do I have to be home during the cleaning service?
What do you mean by your cleaners have a ‘Current Police Clearance’?
Do you unscrew light fittings and change light globes?
I have high ceilings, will you still be able to clean up there?
OffDust cleaners do not carry ladders except standard step ladders nor will they use ladders during their cleaning service. If they feel they can safely perform cleaning with an extendable reach tool they will do so. This may effect the cleaning of light fittings, ceiling fans & windows at certain properties.
Do you control mould removal?
What do you mean by Additional rooms?
OffDust assumes every property has at least: 1 x living room, 1 x dining room, 1 x kitchen & in some properties 1 x Laundry area (for smaller apartments without one, this is accounted for in your cleaning estimate)
• Quotation, Booking & Payment
Can the cleaner come out and quote?
Do I have to pre-buy for cleaning in bulk or sign a contract for a minimum amount of time?
There is a minimum of two Cleaning Services for recurring Bookings. If the recurring Booking is canceled after only one Cleaning Service is provided, the cleaning will be retroactively charged the one-time cleaning rate with a cancellation fee of $100 due to us blocking out a spot in our schedule for your cleaning and any reduced rates charged on the basis of the recurring booking will not apply.
Can I change what is included in the cleaning package?
OffDust operates on a complete and whole cleaning package basis. Our cleaning teams carry out a personal quotation, they may offer to customise one of our cleaning packages to your individual needs. However we reserve the right to have a minimum level of service at a property.
What payment methods do you accept?
How do I book for a cleaning service?
All you have to do is click book now, enter your relevant details and you’re on the way to have a spick and span household. We’ll reply on the same business day confirming the appointment and arrival time. Also you can call 0434 598 374 for live help or text us.
• Issue with service
What is meant by your cleaners are ‘Fully insured’?
What is the “100% Guarantee”?
What can I do if there is a misunderstanding and something is not okay with my booking?
You can get in touch with our customer support to have the problem resolved. We'll try to act right away and assist you with the issue in the best way possible.